The following sets out the terms and conditions on which F&N Foods Pte Ltd and/or its related companies (collectively referred to as the "F&N Group", and collectively and individually referred to as "we", "us" or "our" as the context permits) offer you access to and use of our website at https://sg.fnlife.com/ (and/or any other URL that we may specify from time to time, and all web pages thereunder) (“Site”), the ‘F&N Life’ web application at the Site, and/or the ‘F&N Life’ mobile application(s) which is made available for general download and/or use by us (including updates, upgrades, supplements and releases thereto) (“App”), including such content, Service(s)s, features and functionalities as we may offer in connection with any of the foregoing from time to time (collectively the “Service(s)”).

 

By visiting, browsing and accessing the Site, and/or using the Service(s), you are deemed to have read, understood and agreed to be bound by:

(i) these F&N Life Terms of Service (“F&N Life Terms”);

(ii) our Group Terms of Use at http://www.fraserandneave.com/terms-of-use (“Group Terms”); and

(iii) our Group Privacy Policy at http://www.fraserandneave.com/privacy-policy> (“Group Privacy Policy”), all of which together constitute the entire agreement (the “Agreement”) between us in relation to your access to and use of the Service(s).

 

If you do not agree to be legally bound by the Agreement, you are not permitted to access or use the Service(s), or any part thereof.

 

1. GENERAL

1.1 Unless otherwise defined herein, capitalised terms used in the Agreement shall be as defined in the Group Terms and/or Group Privacy Policy, as applicable.

1.2 Unless otherwise defined herein, capitalised terms used in the Agreement shall be as defined in the Group Terms and/or Group Privacy Policy, as applicable.

 

2. USER ACCOUNT

2.1 You may browse the Site to a limited extent, without signing up for an account. However, you will have to sign up for an account with us (“Account”) to order and purchase products on the Service(s). You can create an Account by registering directly with us using your email address, or by signing up through your pre-existing Facebook or Google account (“Social Media Account”). Where you select to register with your Social Media Account, we will create your Account by extracting from your Social Media Account, certain personal data (such as your email address) that your privacy settings on such Social Media Account permits us to access. Your Account is not transferable.

2.2 In signing up for an Account, you represent and warrant to us that you:

(a) are at least eighteen (18) years of age;

(b) are eligible to register for and use the Service(s);

(c) have the full right, power, and authority to enter into this Agreement; and

(d) are not impersonating any other person, operating under an alias or otherwise concealing your identity.

2.3 We reserve the right, in the exercise of our sole discretion, to refuse to offer access to or use of the Service(s) to any person or entity, refuse any Account application, to suspend or terminate any Account and/or to change the eligibility criteria for registration at any time, for any reason and without notice to you.

2.4 You are responsible for safeguarding your Account login credentials (including your username and password) (“Access Codes”) and keeping them confidential, and you shall be solely and fully liable for any disclosure or unauthorised use thereof. You must not share your Access Codes with anyone else or allow anyone else to access or use the Service(s) using your Access Codes.

2.5 Any use of and/or access to the Service(s) referable to your Access Codes shall be deemed to be use of and/or access to the Service(s) by you. All information, instructions, communications, orders or messages received by us via the Service(s) and referable to you or your Access Codes, shall be deemed to be transmitted or validly issued by you, and we and our third party Service(s) providers shall be under no obligation to verify the authenticity or accuracy thereof, but be entitled to act upon, rely on and/or hold you solely responsible and liable in respect thereof.

2.6 We shall have no responsibility or liability for any loss, damage, cost, expenses, or liabilities arising as a result of or in connection with the unauthorised, wrongful or fraudulent use of your Account. If you are aware of any actual or suspected unauthorised use(s) of your Account, or unauthorised disclosure of your Access Codes, please promptly notify us via email at [email protected].

 

3. USE OF THE SERVICE(S)

3.1 Licence. Subject to your agreement to and continuing compliance with the Agreement, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable licence to access and use the Service(s) (including without limitation to download and use the App on a mobile device owned and controlled by you) strictly in accordance with the Agreement.

3.2 Use restrictions. You may not do or attempt to do any of the following while accessing and/or using the Service(s):

(a) copy, reproduce, modify, adapt, translate, publish, display, distribute, sell, lease or otherwise exploit and/or use the Service(s) (or any part thereof or content therein) for any commercial, revenue generating or other purposes for which it is not designed or intended;

(b) decompile, reverse engineer, disassemble, attempt to derive the source code of and/or decrypt the Service(s) or any part thereof (except to the extent that applicable law expressly permits despite this limitation);

(c) make the functionality of the Service(s) or any part thereof available to multiple users through any means;

(d) take any action that imposes, or may impose in our opinion, an unreasonable or disproportionately large load on our infrastructure or the Service(s);

(e) do anything that would disrupt, alter, destroy, impair, interfere with, overburden or limit the functionality, operation or security of the Service(s) or any part thereof (or the networks or Service(s) connected thereto), or inhibit or interfere with another user’s use and enjoyment thereof;

(f) upload or transmit (or attempt to upload or transmit) files that contain viruses, Trojan horses, worms, time bombs, cancelbots, corrupted files or data, or any other similar software or programs that may damage the operation of the Service(s) or other users’ computers;

(g) use any linking, deep-linking, mirroring, framing or page-scraping technology, robots, spiders, scripts or other similar processes or technology, to search, access, allow access to, copy, distribute, display, monitor, mirror, index, scrape or enable the mass download, automatic gathering of information or the automatic extraction of data from the Service(s) (or any content or data therein);

(h) systematically retrieve data or other content from the Service(s) to create or compile, directly or indirectly, a collection, compilation, database or directory;

(i) frame or link to any part of the Service(s) without our written permission;

(j) attempt to probe, scan, or test the vulnerability of our systems or networks or breach any security or authentication measures;

(k) avoid, bypass, remove, deactivate, impair, descramble, or otherwise circumvent technological measures implemented to protect the Service(s);

(l) attempt to hack or gain unauthorised access to the Service(s), other users’ accounts on the Service(s), user passwords, private or personal information of users of the Service(s), or private mailing lists on the Service(s) through password mining or any other means; and/or

(m) violate any applicable laws, rules or regulations or engage in any fraudulent, unlawful, illegal, criminal or tortious activity.

3.3 We reserve the right to change, suspend, remove or disable access to the Service(s) or any part thereof at any time without notice. In no event shall we be liable for the removal or disabling of, or for suspending or imposing limits on, access to or use of the Service(s).

3.4 You acknowledge and agree that we have no obligation whatsoever to furnish any maintenance and support services with respect to the Service(s). Notwithstanding the foregoing, you acknowledge and agree that we may need to interrupt or suspend your access to the Service(s) from time to time, for maintenance, technical or other reasons.

 

4. PRODUCT INFORMATION AND PRICING

4.1 While we endeavour to provide accurate information on products on the Service(s) (including pricing information and product descriptions), we do not warrant that such information is accurate, current, complete, reliable, updated or free from error and you agree that we shall not be liable for any errors in the pricing, product and/or promotional information listed on our Service(s). Without limiting the generality of the foregoing, you acknowledge and agree that:

(a) product pictures on the Service(s) are provided to help you recognise the products, but due to packaging or product redesign and improvements, these may not reflect exactly the product you will receive; and

(b) you are responsible for checking product packaging for nutritional information, allergen information and warnings before consumption and use, to ensure you are following the most up-to-date information, as product information reflected on the Service(s) may not be current.

4.2 All product prices on the Service(s) are shown in Singapore dollars.

4.3 We reserve the right to amend the prices and other details of the products on the Service(s) at any time without giving any reason or prior notice.

4.4 Prices charged for purchases on the Service(s) may be different from those charged in our physical stores.

4.5 Prices of products may change from time to time and any promotional discounts or offers may also be withdrawn at any time without notice. We do not provide price protection or refunds in the event of a price reduction or promotional offering.

5. PLACING ORDERS

5.1 You agree to comply fully with all directions, instructions and/or any other terms issued by us from time to time in relation to your purchase of products through the Service(s).

5.2 An order for product(s) placed by you through the Service(s) (“Order”) shall be deemed to be an offer made by you to purchase the selected product(s) and quantities set out in your Order for the price and other charges (including delivery fees and taxes) and terms notified to you at the time you place the Order.

5.3 You shall be responsible for ensuring the accuracy of your Order before submitting it. You cannot cancel an Order (or part thereof) once payment has been made. All Orders will be deemed to be irrevocable and unconditional upon transmission through the Service(s) and we shall be entitled (but not obliged) to process such Order(s) without your further consent and without any further reference or notice to you.

6. ORDER HANDLING AND ACCEPTANCE

6.1 All Orders are subject to our acceptance. We reserve the right, without prior notice, to:

(a) accept or reject your Order for any reason, including if the requested product is not available, if there is an error in the price, product description or Order; and/or

(b) limit and/or cancel the order quantity on any product,

at our absolute discretion, without any liability to you.

6.2 Receipt of, or the processing of payment for, an Order shall not in itself constitute acceptance of the Order by us. Where an Order for any product(s) is rejected or cancelled by us, any payment made for such Order shall be reversed or refunded by us in accordance with our prevailing refund policy as set out in our FAQs (“FAQs”). If we reject or cancel your Order, we will endeavour to notify you before the scheduled delivery date or within a reasonable time thereafter.

6.3 Each Order accepted by us (i.e. “Accepted Order”) shall constitute a separate binding agreement between you and us for the supply of the products in respect of which such Order was placed, subject to the terms and conditions of this Agreement. You acknowledge that unless you receive a notice from us accepting your Order, we shall not be party to any legally binding agreements or promises made between you and us for the sale or other dealings with the product(s). Notwithstanding the foregoing or our acceptance of your Order(s), you agree that we may cancel the Accepted Order (or part thereof) in accordance with this Agreement, and that we shall not in any event be liable to you or any person for any loss, damage, or inconvenience suffered in the event of any such cancellation or inability to fulfil your Order for whatever reason.

6.4 Subject to Section 6.5, you acknowledge and agree that we may at any time:

(a) at our sole and absolute discretion and without giving any reason or prior notice, require that you identify yourself by alternative means, or require any Order to be confirmed through alternative means; and/or

(b) decline to process the Order at any time without giving any reason or prior notice, including to, (without incurring any responsibility for loss, liability or expense arising out of so declining to process) refrain from processing promptly upon any Order in order to verify the authenticity thereof or decline to process the Order where they are ambiguous or incomplete.

6.5 We are under no obligation to investigate the authenticity or authority of persons making the Order or to verify the accuracy and completeness of the Order. Accordingly, we may treat the Order as your authentic and duly authorised instructions which are valid and binding on you notwithstanding any error, fraud, forgery, lack of clarity or misunderstanding in the terms of the Order.

6.6 The total price of your Accepted Order will include the price of the product and any applicable Goods and Services Tax (GST).

7. PAYMENT

7.1 Payment transactions on the Service(s) are processed by third party payment processors and payment gateway providers (“Payment Processor(s)”). We only accept payment methods which are accepted by the Payment Processor(s) from time to time (including PayNow and MasterCard, Visa and American Express credit/debit cards) (which are subject to change without notice to you). We are unable to accept payment by cash or cheque.

7.2 You will be responsible for complying with any terms and conditions and charges imposed by such Payment Processor(s) in connection with service(s) they provide to process and facilitate your online payments. We shall not be responsible for any damage, injury or loss sustained by you or any other party caused by or in connection with your use of these Payment Processor(s) through our Service(s) (including any errant or invalid transactions, or unprocessed transactions due to a network communication error, or any other reason). You agree that we are not responsible for missed payments, fraud, unavailability or hacking of the Payment Processor(s), or any other issues related to payments.

8. DELIVERY

8.1 Delivery location. We will provide delivery service in mainland Singapore only for Accepted Orders. We do not deliver to Jurong Island and any of the other islands of Singapore.

8.2 Delivery fees. We shall be entitled to charge you the delivery fees and other administrative fees and surcharges set out in our FAQs.

8.3 Delivery slots. You may select a preferred time frame for delivery by indicating your selection against an available delivery slot when you place your Order. While we will make reasonable efforts to deliver your products to your delivery address within the delivery slot selected by you, we may fail to do so due to for various reasons (including factors beyond our control such as weather, traffic, haze, etc.), which may result in early or delayed deliveries. In any event, you acknowledge and agree that the timeframes in such delivery slot are estimates only and that we shall not be liable for any loss or damage directly or indirectly arising from any delay or failure to deliver within the timeframe in your selected delivery slot.

8.4 Product availability. Delivery of products is subject to availability of the products from our usual source of supply. You acknowledge that while the availability information on our Service(s) is updated regularly, it is possible that in some instances a product may become unavailable between updates, and that we may have to delay delivery of such product to you or, in the exercise of our sole discretion, to cancel the purchase of such product from your Accepted Order (and refund you the price, based on our prevailing refund policy as set out in our FAQs), without liability to you.

8.5 Non-delivery. In the event you do not receive the product by the projected delivery date and provided that you inform us in accordance with our instructions in our FAQs, within five (5) days immediately from such projected delivery date, we will try, to the best of our ability, to locate and deliver the product. If we do not hear from you within five (5) days from such projected delivery date, you shall be deemed to have received the product.

8.6 Risk. All risk in the product shall pass to you upon delivery or deemed delivery thereof. From the time when risk passes to you, we (and our appointed delivery service(s) provider) will not be responsible or liable for any loss of, damage to or destruction of the product, and you shall assume all risks connected therewith including in relation to the use and storage thereof. For the avoidance of doubt, delivery shall be deemed to have taken place:

(a) when the products are received by a third party or left outside your delivery address pursuant to Clauses 8.8 or 8.11(a);

(b) under Clause 8.11(b) or where delivery is delayed due to a breach of your obligations under the Agreement, at the time and date when delivery would have occurred but for your failure to take delivery or your breach

8.7 Delivery changes. Delivery of products will be made to the address you specify in your Order. Changes to your Order (including changes to the delivery address or delivery time slot) cannot be made once your Order has been submitted.

8.8 Receiving delivery. We (and our appointed delivery service provider) shall be entitled to conclusively presume that anyone at the delivery address who receives the delivery of your Order is authorised to receive such delivery on your behalf. Where you request that we (or our appointed delivery service provider) leave the product(s) at your front door or anywhere outside the delivery address, such delivery shall be at your sole risk and you accept all liability and risk of loss, theft and damage to the products so delivered. Notwithstanding the foregoing, we and our appointed delivery service(s) provider may decline requests to deliver or leave the products at a place other than the front door of the delivery address.

8.9 Proper storage. We use various cooling methods including temperature controlled, insulated containers and in some cases frozen packs during delivery to maintain the quality and integrity of your products. To maintain the integrity of chilled products after delivery, please immediately refrigerate the same. We are not responsible for any spoilage of chilled products if they are left unrefrigerated at room temperature after delivery.

8.10 Failure to take delivery. If we are unable to make the delivery, because your delivery address is inaccessible at the time, or you are not present to receive the order at the time of delivery, we reserve the right to:

(a) for ambient products place your orders at your reception, front door, door gate or riser; and

(b) for chilled products, bring the products back to our warehouse for disposal (due to the temperature sensitivity of the products),

without any liability to you for any refund, loss or damage in respect thereof.

9. RETURNS

9.1 Once a product has been sold, it cannot be returned for a refund unless you receive:

(a) a product that is entirely different from the product specified in your Accepted Order; or

(b) a damaged or defective product,

in which event your sole and exclusive remedy is to return it in unused condition in accordance with this Clause for a refund. We do not offer product replacements or exchanges.

9.2 Any product return, is subject to our approval and will only be considered provided you notify us in accordance with our FAQs of your request for return within five (5) days upon delivery of the product.

9.3 Products to be returned must be in their original packaging, in re-saleable condition and must not be used or expired. We reserve the right, but shall not be obliged to, inspect the returned product and to determine whether the product was rightfully returned. Our decision in respect of such returned products shall be deemed final and binding on you.

9.4 There will be no returns and/or refunds where (i) you have made an error; (ii) changed your mind with respect to a product ordered; or (iii) failed to notify us in the manner and within the time period specified in our FAQs (including if you have sent your refund request through any communication channels other than as instructed in our FAQs).

9.5 We are not obliged to agree to any such return unless all foregoing conditions in this Clause and the FAQs are met to our satisfaction.

9.6 In the event the product you have ordered and paid for is out of stock, we will offer you a refund of the same value.

 

10. PROMOTIONS AND COUPONS

10.1 We may from time to time offer discounts or run promotions, contests, surveys, privileges, events and other programmes (“Promotions”). Promotions shall be effective only for the applicable promotional period and on a “while stocks last” basis, and shall be subject to such other additional terms and conditions as we may publish from time to time.

10.2 The use of credits, vouchers, coupons and codes (“Coupons”) are subject to the following terms as well as any other terms specified by us when the Coupon was offered (including on the Site, App or by email from us) (“Specific Coupon Terms”):

(a) each Coupon is eligible for a single use only (unless otherwise specified) and is only valid for the time period specified by us;

(b) we reserve the right to withdraw or deactivate any Coupons for any reason at any time;

(c) Coupons may only be redeemed through our Service(s), and in accordance with our instructions;

(d) Coupons may only be redeemed by purchasing certain products from the Service(s) during the applicable validity period. Unless otherwise stated, Coupons are only applicable to regular-priced products and do not apply to the products already on discount or promotion and other excluded items specified in the Specific Coupon Terms;

(e) use of any Coupon must be indicated at the time of checkout, and all information required by us must be provided. No retroactive use of the Coupon is permitted;

(f) Coupons cannot be used in conjunction with any other Promotions or Coupons, unless otherwise stated;

(g) some Coupons are subject to a minimum purchase requirement. Taxes, shipping and handling and other charges do not apply towards meeting the minimum purchase amount;

(h) Coupons cannot be refunded, redeemed or exchanged for cash;

(i) no refund or residual credit will be added to your account if you place an order for a product less than the value (if any) of the Coupon;

(j) if the credit (if any) of the Coupon is insufficient for your Order, you must pay for the balance of your purchase;

(k) reproduction, alteration, tampering, and resale of Coupons is strictly prohibited unless otherwise stated;

(l) we reserve the right to verify the validity of any Coupon and to declare null and void (and charge full price for products purchased), any Coupon that in our opinion is invalid, which has been misappropriated, or improperly or fraudulently obtained or used; and

(m) each Coupon type has different requirements and rewards including Specific Coupon Terms, and such terms must be met in order to be eligible for the Coupon and to receive the discount or offer covered therein.

10.3 Where any free gift is offered as part of a promotion, the free gift is offered on a “first come first serve” and while stocks last basis. No cash or credit will be offered in lieu of the gift. Where you are permitted to return any product to us for a refund/credit and such product was originally purchased under a promotion or discount, you will only be refunded the amount that you originally paid for such product. Where the promotion or discount had applied to the entire Accepted Order, we will refund you the selling price of the returned product less the promotion or discount applied to the returned product on a pro-rata basis. Further, any free promotional gift given with an Accepted Order must also be returned if you are returning the product(s) to which the gift related. If the total value of your Accepted Order is reduced below the value of the qualifying free delivery or any promotion/discount qualification because of a returned product, we may charge the delivery fee and/or the full value of the Accepted Order without the promotion or discount.

10.4 Our decision on all matters relating to Promotions, Coupons and other rewards and privileges is final and binding.

10.5 We reserve the right to alter, withdraw or discontinue any Promotion or Coupon at any time without notice or liability to you.

11. LIABILITY

11.1 We hereby exclude (unless expressly prohibited by applicable mandatory law) all express or implied terms, warranties or conditions of any kind, whether oral or written, express or implied (by statute, common law or otherwise), including warranties of tolerance to any conditions, similarity to sample, non-infringement, merchantability, satisfactory quality, fitness for a particular purpose, or any implied warranty arising from course of performance, course of dealing, usage of trade, or otherwise, with respect to the Service, your Orders, the products offered/supplied to you, and any other information, materials, documentation and/or service(s) made available or provided to you (including our delivery service(s)), to the maximum extent permitted under applicable laws.

11.2 You acknowledge and warrant that you have not relied on any term, condition, warranty, undertaking, inducement or representation made by or on behalf of us which has not been stated expressly in this Agreement or upon any descriptions or illustrations or specifications contained on our Service(s) or in any document including any catalogues or publicity material produced by us. You also acknowledge and agree that the exclusion of warranties, exclusion of liability and exclusion of remedies in this Agreement allocate risks between the parties and permit us to provide our products and services at lower fees or prices than we otherwise could and you agree that such exclusions on liability are reasonable.

11.3 You acknowledge and agree that the entire risk arising out of your use of the Service(s), and your Orders for, and purchase and use of, the products on our Service(s) remains solely with you, to the maximum extent permitted by law.

11.4 In the event that we are liable for damages despite the provisions herein and in the Group Terms of Use (including the provisions under the heading “Limitation of Liability”), and without prejudice to the terms thereof, you agree that our maximum cumulative liability to you, if any (arising from or in connection with any Order or products, under any and all causes of action), shall not exceed in the aggregate the price paid by you to us for the product giving rise to such liability.

11.5 You shall not use the products in any manner and/or for any purpose for which they are unsuited and you shall be responsible for using all necessary skill and care in handling and using the products. You expressly agree that we assume no obligation or liability for any advice or information given in relation to the products whether on our Service(s) or otherwise, and we are not responsible for any inaccuracy or misstatement of any such information.

12. 12. APP STORE AND GOOGLE PLAY

12.1 The App is available for download through App Store or Google Play, and the terms and conditions of App Store ("App Store Terms") and Google Play ("Google Play Terms") apply when you download the App from the App Store and Google Play respectively.

12.2 In the event of any conflict or any inconsistency between the App Store Terms/Google Play Terms on the one hand, and any of the Terms on the other hand, the App Store Terms/Google Play Terms (as applicable) shall prevail with respect to your access and use of the App obtained via download from the App Store/Google Play respectively.

12.3 App Store. If you download the App from the App Store, you also acknowledge that:

(a) The Agreement is concluded between us and you only, and not with Apple, and we, not Apple, are solely responsible for the App and its content, to the extent not effectively disclaimed.

(b) The licence granted to you hereunder for the use of the App is limited to a non-transferable licence to use the App you download from the App Store on any Apple-branded products that you own or control and as permitted by the Usage Rules set forth in the Apple Media Service(s) Terms and Conditions (as may be amended from time to time), except that the App may be accessed, acquired and used by other accounts associated with you via Family Sharing or volume purchasing, if applicable.

(c) Apple has no obligation whatsoever to furnish any maintenance and support Service(s) with respect to the App.

(d) We are solely responsible for any product warranties in respect of the App, whether express or implied by law, to the extent not effectively disclaimed. In the event of any failure of the App to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price (if any) for the App to you. To the maximum extent permitted by applicable law, Apple has no other warranty obligation whatsoever with respect to the App, and any other claims, losses, liabilities, damages, costs or expenses attributable to any failure to conform to any warranty will be our sole responsibility, to the extent not effectively disclaimed.

(e) We, not Apple, are responsible for addressing any of your claims or any third party claims relating to the App or your possession and/or use of the App, including: (i) product liability claims; (ii) any claim that the App fails to conform to any applicable legal or regulatory requirement; and (iii) claims arising under consumer protection or similar legislation, including in connection with the App’s use of the HealthKit and Homekit frameworks (if applicable), subject to and in accordance with the Agreement.

(f) In the event of any third party claim that the App or your possession and use of the App infringes that third party’s intellectual property rights, we, not Apple, will be solely responsible for the investigation, defense, settlement and discharge of any such intellectual property infringement claim, to the extent such responsibility is not effectively disclaimed, and subject to and in accordance with the Agreement.

(g) You represent and warrant that (i) you are not located in a country that is subject to a U.S. Government embargo, or that has been designated by the U.S. Government as a “terrorist supporting” country; and (ii) you are not listed on any U.S. Government list of prohibited or restricted parties.

(h) You must comply with applicable third party terms of agreement when using the App.

(i) Apple, and Apple’s subsidiaries, are third party beneficiaries of the Agreement, and upon your acceptance thereof, Apple will have the right (and will be deemed to have accepted the right) to enforce the Agreement against you as a third party beneficiary thereof.

(j) Complaints or claims with respect to the App should be directed to us using the contact details specified in the Agreement.

13. COLLECTION, USE AND DISCLOSURE OF INFORMATION

13.1 When you sign up for an Account, you will be asked to provide us with certain information (including personal data), which will be collected, used, disclosed and stored in accordance with these F&N Life Terms and our Group Privacy Policy. Without prejudice to the generality of the provisions in the Group Privacy Policy, such information may include your name, date of birth, physical address, billing information, shipping information, phone number and email address and the purposes for which such information is collected, used, disclosed and stored include for:

(a) improving the Service(s);

(b) processing your Orders, Accepted Orders and payment transactions;

(c) policing and enforcing the provisions of the Agreement;

(d) verifying your identity and any purchase made on your Account;

(e) where you have given us consent, sending you information, promotions and updates including advertising and marketing materials for our products and Service(s) and those of third parties selected by us; and

(f) where we believe that doing so is necessary for protecting your safety or the safety of others.

13.2 You represent that all the information you provide to us on registration or at any time:

(a) is true, accurate, current and complete, and that you will promptly update such information on your Account to ensure that it remains so at all times; and

(b) is owned by you, and/or that you have the right to use and disclose the same, or allow us to do so in accordance with these F&N Life Terms and our Group Privacy Policy.

13.3 You acknowledge that your phone number and email address are essential in order for us to be able to supply you with important information (such as order confirmations, delivery timings and changes to the Service(s)), and agree that your phone number and email address may be used by us and our appointed third party service providers to supply you with such information through SMS and email respectively.

13.4 Third party applications, software, social networks and services (“Third Party Services”) may be used in conjunction with or accessed in the course of the use or provision of the Service. Information may be collected from you through or provided to us by such Third Party Services, and you consent to the collection, use and disclosure of such information in accordance with the relevant Third Party Service’s terms and policies, and in the manner set out below:

(a) Registration via Social Media Account

If you register for an Account using your Social Media Account, you acknowledge that your Social Media Account profile will be associated with your Account, and that you are asking third parties to send us certain information from your Social Media Account, and authorizing us to collect, store, and use what they send us in accordance with this Agreement.

(b) Third Party Payment Processors

The Service works with Payment Processor(s) to enable online payments for purchases on the Service(s). You hereby authorise us to transmit to or obtain from such Payment Processor(s), information about you (including your Personal Data) for purposes related to the handling, processing, payment or fulfilment of your Orders/Accepted Orders, including conducting verification checks involving your credit/debit card number or credit reports in order to authenticate your identity, to validate your credit/debit card, to obtain an initial credit card authorisation, to protect you and us from fraud, to process payment transactions, facilitate billing and to otherwise deliver payment services.

(c) Third Party Payment Processors

We engage third party logistics providers to deliver products to you under an Accepted Order. You hereby authorise us to transmit to or obtain from such third parties, information about you (including your Personal Data) for purposes related to the handling, processing, fulfilment or delivery of products under your Accepted Orders, including to enable and arrange delivery of products to your nominated delivery address, and to send you updates on the delivery status through text or email messages.

13.5 We may use third-party advertising companies to serve ads on the Service(s). We do not provide any personal information to third-party advertising companies on a non-aggregate basis. Our system and the third-party advertising technology may use aggregate information, non-personal information, our cookies on your hard drive and your use of the Service(s) to target advertisements. In addition, advertisers may use other third-party advertising technology to target advertising on other sites. If advertisements are served to you, a unique third-party cookie or cookies may be placed on your computer. Similarly, third-party advertising companies may provide us with pixel tags (also called “clear gifs” or “beacons”) to help manage and optimise online advertising. Beacons enable us to recognise a browser’s cookie when a browser visits the site on which is beacon is located, and to learn which banner ads bring users to a given site.

13.6 For more information on the collection, use and disclosure of your information, please refer to the Group Privacy Policy, which is hereby incorporated into the Agreement in its entirety.

14. Contact Us

If you have any questions or comments about these F&N Life Terms, please contact us at [email protected].