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Frequently Asked Questions

Payment Method & Status

1. What payment methods are allowed in F&N Life?

F&N Life accepts payment via Visa, Mastercard, PayNow.

2. How do I know if my payment was successful?

You will receive an email notification indicating the confirmation of your order to your registered email in F&N Life.

3. Where can I request an official receipt?

An official receipt will be sent to your registered email address.

Orders

1. How can I order without an account on the F&N website?

In order to ensure that you enjoy the best shopping experience at F&N Life, you will need to register an account with us.

2. How do I know if my order has been confirmed?

You will receive an email notification indicating the confirmation of your order to your registered email in F&N Life.

3. Can I change or cancel my order?

Unfortunately, amendments or cancellations can't be made once your order has been confirmed.

4. What can I do if my delivery is missing or incomplete?

We apologize for the inconvenience caused!

This is likely due to availability of the product. We strive to inform you beforehand if an item you have ordered becomes unavailable before we deliver your order to you and initiate a refund for it.

In the unlikely event that you did not receive any refund notfication due to out of stocks, please drop us an email at [email protected] within 5 days of delivery with the following information:

1. Your order #

2. Item that is missing

We will verify your report and initiate a refund. The refund will be credited to your bank account in up to 10 days, depending on your payment provider.

5. What can I do if my delivery has wrong items?

We're sorry to hear that! Please drop us an email at [email protected] within 5 days of delivery with the following information:

1. Your order #

2. Item that you have ordered

3. Item that you received

Our customer service team will get back to you as soon as possible on the next steps to take.

6. What can I do if I have received a defective item?

We're sorry to hear that! Please drop us an email at [email protected] within 5 days of delivery with the following information:

1. Your order #

2. Name of the defective item

3. Photo of the defect.

We will verify your report on issues with these items and initiate a refund. The refund will be credited to your bank account in up to 10 days, depending on your payment provider.

Returns & Cancellation

1. Can I change or cancel my order?

Unfortunately, amendments or cancellations can't be made once your order has been confirmed.

Shipping & Delivery

1. How many days in advance can I place my order and what are the delivery timeslots to choose from?

Orders can be placed between 3-6 working days in advance, subject to availability.

Our delivery slots are as follow:

Monday - Saturday: 10am-1pm, 3pm-6pm, 6pm-9pm

excluding Public Holidays.

2. What is your minimum order amount and your delivery fee?

There is a minimum net order requirement of $20 and a delivery charge of $7.99 per order.

Delivery is free for order above $50.

3. What if I am not home to receive the order?

We seek your understanding to be home during your selected delivery date and time for a smooth delivery experience.

For ambient products, our friendly delivery staff will place your orders at your door gate or riser in the event that they are unable to reach you.We appreciate your understanding that F&N Life cannot be held responsible for any missing items.

For chilled products, your order items will be brought back to our warehouse for disposal due to the temperature sensitivity of the item.

4. My delivery has not arrived. What should I do?

Our apologies. At times, the driver may be delayed by traffic conditions. If you haven't received your order within the confirmed date , please drop us an email at [email protected] with the following information:

1. Your order #

2. Selected delivery date and timing

Our customer service team will get back to you as soon as possible on the next steps to take.

5. Can I change my delivery address?

Unfortunately, we are unable to make changes to your delivery address once your order has been confirmed.

6. Can I reschedule my delivery date or timing?

Unfortunately, we are unable to make changes to the delivery date or timing once your order has been confirmed.

Subscription

1. When will my VITAPLUS Benecol subscription be delivered?

At checkout, you will be able to select the start date of your subscription. Subsequent deliveries will be delivered to you on that same day of the week, 2 weeks following your previous delivery.

All subscriptions include free deliveries to your door. If the delivery date falls on a public holdiay, your subscription will be delivered the next working day.

2. Can I cancel, pause my VITAPLUS Benecol subscription plan?

Unfortunately, we are unable to cancel or pause your subscription once your order has been confirmed.

3. What if I am not home to receive the order?

We seek your understanding to be home during your selected delivery date and time for a smooth delivery experience.

Due to the temperature sensitivity of VITAPLUS Benecol, your delivery items will be brought back to our warehouse for disposal.

Your next subscription delivery, if any, will be delivered to you in 2 weeks.

Product

1. What is the shelf life of the products that I can expect to receive?

For ambient products, we will deliver products with a minimium shelf life of 3 months.

For chilled products, we will deliver products with a minimium shelf life of 7 days.

From time to time, we do offer special deals for products with shelf life shorter than stated above. In such cases, we will indicate the expiry dates of these items.